All hardware and software problems should be logged through  UQ ITS Help Desk

If your computer is under warranty and you believe the fault is hardware related, it might be quicker to contact the manufacturer yourself. You will probably need the

  • serial number of the machine
  • original purchase details.

Due to Occupational Health and Safety guidelines, we are not permitted to open any computers. Therefore all we can offer for hardware faults is diagnosis. The computer would then have to be forwarded either back to the manufacturer or to Tech Services here at the University.